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Reporting to the Manager of Member Service and Administration, the successful candidate will lead and manage the Member Service Department, empowering and guiding our frontline team to maximize every referral and sales opportunity and to offer outstanding and professional service to both members and non-members alike.
As a supervisor in the fast-paced world of sales and service, one of the most critical responsibilities is leading a team effectively. Balancing targets with fostering a positive, productive environment requires a clear understanding of leadership, a commitment to service excellence, and a focus on cultivating a culture of advice and mentorship.
Responsibilities include, but are not limited to, managing the front line, overseeing daily deposit activities, managing cash and non-cash transactions, handling member ATM, online, and card requests, responding to member inquiries, and analyzing their needs to recommend the most suitable products and services. Performance appraisals and Performance Plans.
Duties also include, but are not limited to, opening member accounts: Personal, Business, Organizational, Corporate and Estate accounts, and completing registered account transactions and processing.
The Person:
As part of the team the successful candidate will work well under pressure, demonstrate attention to detail and excel in delivering exceptional member service. They will possess strong communication, organizational, problem solving and decision-making skills.
Experience/Education:
The successful applicant will possess a Grade 12 diploma with a minimum of 2-3 years in member service and/or cash handling experience. 1-3 Years of related experience with direct supervisory and or previous Credit Union experience would be considered an asset. Applicants with a combination of other equivalent education and work experience may be considered.
The Credit Union
Compass Credit Union, formerly Crocus Credit Union and Erickson Credit Union, have two branches in Brandon, one in Erickson as well as a majority interest in an Insurance Agency.
Salary will be based on qualifications and experience.
Full job description and Salary grade available by contacting Manager of Member Service and Administration.
Are you wanting to secure your future? Looking for a comprehensive benefits package for you and your family? Life is short work somewhere awesome!
Our Mission to be a sustainable, dynamic, socially responsible cooperative that provides a lifetime of personal, quality, and meaningful support to our members and their communities.
Our Vision to provide exceptional member value where people are excited to be a part of what we represent and provide.
Our Values are
§ Our services are convenient to access and easy to use. Banking is stressful, Compass Credit Union is not.
§ Our actions will be the highest integrity. We will listen to member needs delivering an exceptional experience that generates member confidence.
§ Our members will benefit from our financial guidance. We will be leaders in assisting them to achieve financial success by delivering knowledgeable and personalized solutions.
§ Our employees and our members are our champions. Our credit union will grow through the engagement of our members and our employees demonstrated through positive attitudes, interactions and learnings.
§ Our leadership will be seen through the values-based decisions that we make that are in the long-term best interests of our members and the credit union. We have been providing exceptional advice since 1952.
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Reporting to the Manager of Member Service and Administration, the successful candidate will lead and manage the Member Service Department, empowering and guiding our frontline team to maximize every referral and sales opportunity and to offer outstanding and professional service to both members and non-members alike.
As a supervisor in the fast-paced world of sales and service, one of the most critical responsibilities is leading a team effectively. Balancing targets with fostering a positive, productive environment requires a clear understanding of leadership, a commitment to service excellence, and a focus on cultivating a culture of advice and mentorship.
Responsibilities include, but are not limited to, managing the front line, overseeing daily deposit activities, managing cash and non-cash transactions, handling member ATM, online, and card requests, responding to member inquiries, and analyzing their needs to recommend the most suitable products and services. Performance appraisals and Performance Plans.
Duties also include, but are not limited to, opening member accounts: Personal, Business, Organizational, Corporate and Estate accounts, and completing registered account transactions and processing.
The Person:
As part of the team the successful candidate will work well under pressure, demonstrate attention to detail and excel in delivering exceptional member service. They will possess strong communication, organizational, problem solving and decision-making skills.
Experience/Education:
The successful applicant will possess a Grade 12 diploma with a minimum of 2-3 years in member service and/or cash handling experience. 1-3 Years of related experience with direct supervisory and or previous Credit Union experience would be considered an asset. Applicants with a combination of other equivalent education and work experience may be considered.
The Credit Union
Compass Credit Union, formerly Crocus Credit Union and Erickson Credit Union, have two branches in Brandon, one in Erickson as well as a majority interest in an Insurance Agency.
Salary will be based on qualifications and experience.
Full job description and Salary grade available by contacting Manager of Member Service and Administration.
