What You’ll Be Doing

·        Manage the day-to-day administration of our electrical business from a remote location.

·        Ensure ServiceM8 and QuickBooks Online are fully integrated and working together efficiently, resolving any syncing issues as they arise.

·        Manage Accounts Receivable (A/R), including following up overdue invoices and helping maintain a clean debtor ledger.

·        Provide outstanding customer service by responding to phone calls, emails, and customer inquiries promptly and professionally.

·        Follow up quotations, completed jobs, and customer feedback to ensure an exceptional customer experience.

·        Schedule technicians, coordinate calendars, and optimize daily work schedules.

·        Organize and maintain digital files, folders, and company documentation using a consistent filing system.

·        Create and maintain professional email and SMS templates for customer communication and automated workflows.

·        Process payroll and prepare payroll remittances accurately and on time.

·        Assist with the preparation of GST and PST returns by ensuring financial records are accurate and complete.

·        Prepare monthly business reports, including financial summaries, job performance, and cost analysis.

·        Monitor key business metrics and provide insights to help improve efficiency and profitability.

·        Assist with monthly email marketing campaigns, including preparing content, managing contact lists, and monitoring results.

·        Identify opportunities to automate administrative tasks using AI tools and emerging technology.

·        Research, test, and implement AI solutions that improve productivity, customer service, and internal business processes.

·        Maintain confidentiality of company and customer information at all times.

·        Support management with general administrative duties and continuous improvement initiatives.

What We’re Looking For

• Previous administration or customer service experience.
• Experience with ServiceM8 and QuickBooks Online (preferred).
• Excellent verbal and written communication skills.
• Strong organization and time management skills.
• High attention to detail.
• Ability to work independently in a remote environment.
• Positive attitude and willingness to learn.
• Reliable internet connection and suitable home office setup.

What We Offer

• Flexible part-time hours.
• Fully remote position.
• Supportive and friendly team environment.
• Ongoing training and development.
• Opportunity to grow with a successful and expanding electrical business.

Hours: Approximately 2-5 hours per week (flexible)

Pay: Competitive hourly rate based on experience. $20-30 hr.

If you’re passionate about organization, customer service, and helping a growing electrical company succeed, we’d love to hear from you