Duties and Responsibilities:

• Complete assigned work as efficiently as possible to satisfactory completion.
• Make sure all paperwork is complete and processed for each work assignment.
• Make sure you write all information correctly and legibly on repair orders so that all personnel may decipher what is needed or what has been completed on the unit.
• Write up a description of corrective parts on the repair order tech sheet.
• Complete the information required on the repair order (I.E. VIN, odometer, model, serial number of appliance) to identify unit and specifications.
• Ensure time ticket is correctly and fully completed – include repair number and employee name.
• Complete P.D.I. (Pre-Delivery Inspection). Inspect the various operations of the unit as outlined by the PDI checklist. Make a detailed list of problems and make all necessary adjustments. On a new unit, repairs must be added to the repair order by the PDI writer and claimed through the manufacturer for warranty reimbursement. On a used unit, write up a complete list of problems and give it to the PDI writer. All required repairs are to be approved by the Sales General Manager before adding them to the repair order.
• Notify the service advisor/PDI writer if the time recorded on the repair order is not sufficient before doing the repair. The customer may have been already quoted and need to be re-contacted to authorization further charges.
• Assist the Service Advisor to flag time on repair orders by giving them the repair order and your time ticket when you complete a job. The Service Advisor should flag your time at the window. On exception, the controller may give you your next job, have you punch the time ticket, and then flag your previous time while you have started your next job
• Perform corrective repairs in accordance with factory and dealership quality control standards
• Provide a half hour notice when your job is almost complete so the Shop Controller can get your next job and trailer ready
• Return all warranty parts to warranty with a tag and all applicable information
• Have the Parts department fill out special order forms when the parts are not in stock. Staple the white copy to the repair order
• Develop and sustain production knowledge pertinent to the dealership at a level which will let you do your job correctly and timely
• Hand in all time tickets at the end of the day, correctly and fully completed
• Clock off a completed unit on your time ticket unit as soon as it is finished do not wait until a new unit comes is delivered to your bay
• Show courtesy and tact at all times when dealing with others
• Be willing to work weekends as scheduled
• Perform any other responsibilities as assigned by management

Core Competencies and Qualifications:

• Red Seal certification considered an asset

• 2 years of general mechanical, technical, or electrical repair experience preferred, however we are willing to train
• Valid Drivers Licence
• Customer Service skills a must

• Excellent Communication skills
• Ability to work in a team environment
• Problem Solving skills
• Accountability and Dependability
• Ethics and Integrity